Ordering Process

Wallandtile.com offers a wide variety of natural stone, tile mosaics and other building products. You order products directly from our on-line catalogue or calling and emailing to us at info@wallandtile.com All registered users will be able to work directly with a consultant via email or telephone to answer questions about products, pricing, shipping and delivery. Our goal is to make the process as convenient and reliable as possible. Your comments and suggestions for improvements are always appreciated and welcomed.

The majority of the products listed on the site are readily available to ship from more than 19 distribution warehouses and/or manufacturing plants. The price(s) quoted on our site are based on cost points from specific locations. Your consultant will explore the best combination of product and freight prices so you get the most competitive rates. When ordering multiple items shipping to the same location, we will try to consolidate the items, if possible, to facilitate savings. All orders are confirmed by a Wallandtile.com consultant regardless of whether you place the order through the order system or via telephone, email or fax. Stone and tile are commodity markets, so pricing and availability will fluctuate with market demand unless a confirmed order is in place.

Samples - We encourage our customers to request samples of the product they intend to buy. Samples are marely to see the color tones. They might or might not show the correct thickness or range of the product. Please request for additional pictures or information from the sales person.

Large Volume / Factory Direct Orders

When ordering more than 5,000 SF of tile, you will qualify for volume discounts. Also, for larger orders, if your time frame permits, Wallandtile.com will place your order directly with the primary stage manufacturing plant and facilitate the most direct shipping route to your delivery location. Our global supply chain team will work to obtain the best prices in the world, literally. For more information on volume orders,

Minimum Order Size

The minimum order size we prefer is 100 SF for most products listed on our web site. We do accept smaller orders for backsplashes and other accessories.

The minimum order size for factory direct shipments will vary depending on the product, but the following is a guide:

• 5,000 SF + for 12” x 12” x 3/8” tile
• 2,500 SF + for any custom sized tile.

Less than full pallet orders that require special job packing may incur additional crating and handling fees.

Please consult a product specialist for information on the particular products of interest to you.

Assuring you of our best services at all times.